Are The Products Listed Online Readily Available?
Parts listed on bikebiz.com.au is pending supplier or in-store stock.
Should an item need to be backordered from a supplier, we will of course notify you via email or phone. Yamaha and Honda back order times require a minimum of 10 business days to arrive to us before despatch.
If you'd like to confirm the availability of an item before placing your order or visiting our stores, please use our Contact Us page.
Shipping Policy - How Long Will It Take For Me To Receive My Order?
We deliver our products using Star Track Express and eParcel. Shipping costs are a flat rate of $12 AUD for each order. Shipping costs will be added to the order at the point of checkout.
Orders are dispatched within 3 business days. Shipping times are estimated at between 1 to 3 business days, depending on your location.
Dispatch time frames vary depending if a product needs to be ordered in or is a special order.
Yamaha parts that are in stock in Australia can be despatched same day if ordered before 11am. Honda parts that are in stock in Australia can be despatched within 2 days.
Some items may be in-store that can also be despatched same day.
Do You Ship Internationally?
Yes. Enquiries regarding international orders should be emailed to us via our Contact Us page.
Our website will not support orders placed from other countries. Orders need to be processed manually by our Parts Team so that freight costs can be calculated.
All international orders are shipped via Express Post International. This service includes Track and Trace, and signature on delivery with a 3-7 business day transit time to major c ities and metro surrounds.
Bikebiz can only accept payment via PayPal or Bank Deposit from overseas customers.
Unfortunately, credit cards cannot be accepted for these purchases.
Do You Accept American Express?
Yes! We accept Amex online and instore.
We also accept Visa, Mastercard, PayPal and Bank Deposit as other methods of payment for online and phone orders, and cash in store of course!
I Have Not Received An Order Confirmation Email?
Check your Spam/Junk folder, sometimes our emails can end up here. Email is our primary method of contact, so please be sure to mark us as safe so that you continue to receive email contact from us regarding your order.
If you have not received an email in either your Inbox or Spam/Junk folder, check that your email address has been correctly input when creating your order (ie, check spelling, no spaces before or after the address).
If you are still having trouble, feel free to contact our Parts Team, they will happily assist you.
My Email Address Is "Already In Use"?
When you place an order at bikebiz.com.au but do not choose to create an account at the time, our website will send you an automated email containing a default password that you can use to log in for future purchases without having to re-enter your contact information.
The website will recognise the email address as a previously used address next time you order, and will prompt you to enter the password. Once logged in, you can then change it to a password that's easy to remember.
If you have lost or deleted the email containing this password by mistake, just give us a call, and we will be able to change your password for you.
Do You Offer LayBy on Parts orders?
No. Due to the nature of supplier returns policies on Genuine Parts we do not offer Layby on Genuine Parts.
Can I Exchange/Return Something That I Bought Online?
Pending approval from our Parts Team, some items may be authorised for Return as long as they meet the guidelines in our Returns Policy.
What Is A Security Check?
The security check is a loss prevention procedure that we conduct to verify that the customer making a purchase online is also the cardholder.
This is a one time procedure, and once verified, we can despatch the order.
Online stores are a large target for people using stolen credit card information. Bikebiz are very serious about protecting our business from fraudulent purchases, and protecting others from having their funds stolen.
To prevent delays in processing your order for same day despatch, the use of Paypal may help speed this process up.
Is My Information Safe?
In order to secure and prevent unauthorised access or disclosure to your details, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form.
Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.
We do not store credit card information, we securely submit credit card information to our payment gateway for processing. Or if you use Paypal, you are redirected to their page.
All pricing is in Australian dollars (AUD$). All transactions are processed in Australian Dollars (AUD$)
All of the prices, contents and specifications are correct as to the best of our knowledge and are subject to change without notice.
We take no responsibility for any Manufacturer errors in listings, specifications, part numbers, prices and model applications.
We reserve the right to change specifications, product descriptions, pricing and applications at any time without further obligation.